Publish
your Solutions Knowledge Base to Your Customers
Solutions Knowledge Base
Features can be found
here.
Prepare your Solutions Knowledge Base
for publishing. Log into salesforce.com. Click on the AppExchange Drop Down menu
and select Service and Support. Click on the Solutions Tab to view your
solutions home page
The best way to expose your solutions
is with Categories. To enable Solution Categories, click on Setup > App Setup >
Customize > Solutions > Solutions Categories. Create your categories and assign
your solutions to them.
Next, enable the solutions knowledge
knowledge base for "browsing". Click on Setup > App Setup > Customize >
Solutions > Solutions Settings.
Click Edit and put a check mark in
"Enable Solution Browsing".
Next, go to Setup > App Setup >
Customize > Self-Service > Public Knowledge Base
Click EDIT and check the box for,
"Public Knowledge Base Enabled" as well as "Enable Solution Browsing"
Click Save
Next, Click the "Generate HTML"
Button
This will display the IFRAME used to
frame the Knowledge Base on your website. Copy the HTML code and paste it into
your Web Editor
Open a web editor such as Dreamweaver
or Front Page, open your style sheet and paste the iFRAME within the page body
When in preview form, the Knowledge
Base seems to be embedded into the webpage
When the page is published to your
web server, the knowledge base is now live with both categories and searching
capabilities
To view this actual "sample"
knowledge base, click
here.
